Here at Sunnys we take our policies very seriously. Our policies and procedures are here to protect everyone. Please take the time to read and contact us if you have any questions. - Management
Appointments
All sessions are by appointment only. All appointments will be scheduled during business hours, if you reach us before or after business hours we will return your call at our earliest convenience. Massage therapy is a maintenance system, and the benefits are cumulative. It is best to receive a one-hour massage every 1- 4 weeks to reduce the physical stress that builds in the body. Occasional appointments provide temporary symptomatic relief, but the cumulative effects of therapeutic massage are lost if massage therapy is not used on a regular basis.
Arrival
Please arrive for your appointment 10-15 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients), change and prepare for the service. All treatment sessions have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service may be shortened in order to keep on schedule and the original treatment time may be charged.
Sanitation and Hygiene
All equipment and linens that come in contact with the clients will be sanitized and cleaned according to TN Health Department standards. Before and after each massage, the massage therapist's hands and forearms will be washed with hot soapy water and a disinfecting solution. Any breaks in the skin of the massage therapist will be covered with protective coverings. The client is expected to come to the massage therapy appointment clean. The client will inform the massage therapist of any breaks in the skin, and these areas will be avoided.
Cancellation Policy and Fees
Your appointment times are reserved exclusively for you. We value your business and ask that you respect the office scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Any cancellations with less than 24 hours of notice are subject to a cancellation fee of 50% of services booked. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.
All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment and are not obligated to use their credit card for payment.
Late Arrival Policy
All treatment sessions have a specific time schedule therefore we regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
Sickness Policy
Sunny’s recognizes that both massage therapists and clients are vulnerable to infections and therefore ask clients to cancel appointments when they are feeling unwell. If you have any of the following contagious illnesses the massage sessions will be rescheduled: Diarrhea, Vomiting, Fever, Chicken Pox, Measles, Mumps, Meningitis, hepatitis A, Conjunctivitis, Rubella, Head Lice, Impetigo, Influenza, Meningococcal Disease, Polio, Ringworm of the body, feet or scalp, Scabies, Thrush, Whooping cough and the common cold just to name a few. If the Therapist is sick we will do the same and happily reschedule your appointment to protect you as well.
Informed Consent
To maintain respect for each client and establish professional boundaries the following massage therapy policies apply:
The client may choose to leave on as much clothing as needed for comfort.
The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.
The breast and genital area will NOT be massaged under any circumstances. Permission will be asked before working close to these areas: otherwise, a professional distance will be maintained.
Prior to each massage session, the treatment plan will be discussed with you. At your first visit with us you will be asked to sign the treatment consent form stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients who we have not seen for at least a year may also be asked to fill out this form again.
Confidentiality and Conversation
We treat all client visits and conditions as confidential. You may choose to not talk, or talk during the massage. Conversation will be guided by the client’s direction.
Existing and New Medical Conditions
It is the responsibility of the client to keep the massage therapist informed of any active medical treatments, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.
Respect of clients and therapist boundaries
In this partnership, it is important that the client is honest and open with the massage therapist. Feedback about the effectiveness of the work, any situation that may have been uncomfortable for you, massage techniques that you enjoyed, massage techniques that you did not like, etc., is very important:
Is there a body area that you would like me to avoid?
Would you prefer that I not use a certain type of oil or cream?
Do you or do you not enjoy music during the massage? What type?
Please feel free to share this information with us, as you become aware of it.
We are here to make sure that you get the most out of your reservations and we want you to communicate your wants and needs as much as possible!
Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. Requests for sexual activity will NOT be tolerated, and will be viewed as solicitation, and reported to the authorities. The session will be immediately terminated and the full reservation fee will be charged.
Children under the age of eighteen will not be seen without a parent or guardian present in the therapy room unless parent or guardian consent is given.
The therapy room door is never locked.
The client may stop the massage at any time and is free to leave
Scope of Practice
Therapeutic massage is intended to be a health enhancing system that promotes body balance and efficient body function. Massage stimulates the natural restorative processes of the body and mechanically reduces muscle tension. Licensed Massage Therapists do not diagnose or prescribe for medical conditions. Our therapist may refer you to a medical doctor for diagnosis or treatment. Our services are not intended as an alternative for proper medical attention for specific conditions. Please refer to a medical doctor for any specific condition which requires medical treatment.